Topic: EGROUPWARE - Suddenly fails to allow logins

[Elliott]

This morning one of my users came in and asked why he couldn't login to the web interface for eGroupWare. I tested the login at https://[server]/egroupware and just like him, I see the login screen and type my credentials in. The server just cycles back to the same screen with no error message.

The URL seems to have changed to: https://[server]/egroupware/login.php?phpgw_forward=%2Findex.php%3Fcd%3Dyes   upon returning from the failed attempt to login.

I don't see any egroupware specific log files in /var/log.

Can anyone help me troubleshoot this?

-E

p.s. I'm using SME Server 7.5.1 with all current updates installed.

[cactus]

I don't see any egroupware specific log files in /var/log.

Start by checking your webserver log files in /var/log/httpd/.

[Frank VB]

Googling

Code: [Select]

=%2Findex.php%3Fcd%3Dyes
returns several results on this error. A quick search and find results in two possible causes:
1. Make sure the "check ip address of all sessions" option in the configuration panel of eGroupware is set to "No". See: http://www.egroupware.org/forum#nabble-td687897 (it's in French)

2. Cookies are not enabled in the browser. See: http://www.egroupware.org/forum#nabble-td263943 (it's partly in German)

Make sure to check the apache error_log (in var/log/httpd) for any errors (as Cactus says).

[Elliott]

Looking into the google searches although there have been no changes and the problem effects multiple (ney, ALL) clients so cookies and the like are not a likely suspect.

Also checking httpd logs now.

Thanks,
E

[cactus]

Googling

Code: [Select]

=%2Findex.php%3Fcd%3Dyes

Where do you see that? Where have you taken that from. Without the context it is hard to judge what we are looking at and what might be the cause.

[Elliott]

I believe he's referring to my original post.

That's the URL that comes back to the client web browser after a login attempt.

[Elliott]

Somehow this error seems to possibly be related to ibays? Does the egroupware contrib use them?

When I access it from an internal (to my lan) client, I get this error in the httpd/error_log file:

Code: [Select]

[Wed Jul 13 13:31:22 2011] [error] [client x.y.z.a] File does not exist: /home/e-smith/files/ibays/Primary/html/favicon.ico

Oddly, I seem to be able to access the EGW interface from extranal (to our LAN) sources.

[Elliott]

I don't see any other errors in the http_error log particular to my client. I put a favicon.ico file where the error was referring and that did no good. Are there other error logs associated with apache or EGW?

-E

[cactus]

Code: [Select]

[Wed Jul 13 13:31:22 2011] [error] [client x.y.z.a] File does not exist: /home/e-smith/files/ibays/Primary/html/favicon.ico


That is log noise and not relevant to your errors.

[Elliott]

That is log noise and not relevant to your errors.

Thanks for the confirmation. I still can't track the issue down. I'm looking in the various httpd log files and nothing's jumping out. I can access the service from the public facing interface but no longer from within the LAN. There were no updates to SME that related to apache or php (only curl from my recollection) and I've made no alterations to the server either.

It just doesn't add up.

-E

[Frank VB]

I don't see any egroupware specific log files in /var/log.

Did you check the egroupware error log (click on the "Admin" icon/button in eGroupware, then click the "View error log" link)? Any clues in there?

[Elliott]

Did you check the egroupware error log (click on the "Admin" icon/button in eGroupware, then click the "View error log" link)? Any clues in there?

I must be missing where in the admin panel EGW shows up. Or do you mean I should login to EGW from external as an admin user?

[Elliott]

Hope this inline image works...




I'm not sure what the odd ip's mentioned are. The 74.219.x.y is mine. Any pointers?

-E

[Stefano]

how many ips do you have? did you change anything in your lan infrastructure?

some years ago I had a similar problem.. it was an error in router configuration (multi ip adsl)

anyway, you should/could ask to EGW mantainers/support, this is not related to SME IMHO

[Elliott]

how many ips do you have? did you change anything in your lan infrastructure?

In what sense? Internally? Externally? I don't think it's at issue since our configuration has not changed.

anyway, you should/could ask to EGW mantainers/support, this is not related to SME IMHO

I will ask there. I started here because it is a contrib and as I've stated, no changes were made at my border or to our internal LAN so I was hoping another user of this contrib was seeing the same thing or had a similar issue in the past.

-E