Topic: Horde problems - cant login

[spontix]

Hallo community,

i have a problem. I installed sme server 7.0 and updated it to 7.1.3 and it works very fine, with one exception.

The problem is, that i cant login to Horde via Webmail or pop, so i can`t check the mails. I activated Webmail in the Admin Console.

The entry webmail page is well as normal, and after the correct userid-passwd input, horde tells me, that i am not allowed to access. The same problem with all users, also admin.

I looked to the log files, and they told me, that somebody want to logged in with unknown username and passwd.

For me it seems, that horde don`t know the users and passwds of the sme server. Could it be?

So, perhabs you can help me.

spontix

[mrjhb3]

Is this the same thing you reported in bugzilla?  You can't access horde through pop.  Horde is the  webmail interface.  Are you accessing it via https://yourdomain/webmail?  If so, what is in /var/log/messages, /var/log/http/access_log, and /var/log/httpd/error_log from the time you access it, until the time you get the login failure?  Are you sure you haven't added any custom-templates or any other contribs other than smeserver-loginscript.  

We know horde works on a fresh SME 7 install else it wouldn't have been released.  If you are using the smeserver-login script from my contribs directory, then I know that works as well because I am using it.

In server-manager/e-mail/e-mail settings, what do you have for pop, imap, and webmail access?  Paste back - config show horde - but leave out the DbPassword, the DbPassword should match the password in horde/config/conf.php.  Paste back config show imp.

That should be enough.

John

[hilton]

Interestingly I'm having the same login problem on a new installation.

My config files are as follows. POP3 and POP3S work so the username and passoword is fine.

from /var/log/httpd/access_log

energyproducts.co.za 192.168.0.6 - admin [09/May/2007:12:01:21 +0200] "GET /horde/index.php?url=https%3A%2F%2F192.168.0.7%2Fhorde%2Fimp%2Flogin.php%3Fimapuser%3Dhilton%26logout_reason%3Dfailed HTTP/1.1" 302 26 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"

energyproducts.co.za 192.168.0.6 - admin [09/May/2007:12:01:21 +0200] "GET /horde/imp/login.php?imapuser=hilton&logout_reason=failed HTTP/1.1" 200 2581 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"


config show horde
horde=service
    access=SSL
    imp=installed
    status=enabled

password is the same as on horde/config/config.php


config show imp
imp=service
    access=SSL
    status=enabled

TIA

[hilton]

I confirm that I have no contribs installed, not even smeserver-loginscript

Should I have that?

[mrjhb3]

I confirm that I have no contribs installed, not even smeserver-loginscript

Should I have that?

No, but you haven't shown enough of the log.  You need to look at in /var/log/messages, /var/log/http/access_log, and /var/log/httpd/error_log from the time you access it and try to login to horde, until the time you get the login failure?

JB

[hilton]

/var/log/messages

May  9 17:20:05 sme HORDE[4728]: [imp] FAILED LOGIN 192.168.0.6 to localhost:143[imap/notls] as hilton [on line 258 of "/home/httpd/html/horde/imp/lib/Auth/imp.php"]

----------------------------

 /var/log/httpd/error_log

[Wed May 09 17:13:02 2007] [error] [client 192.168.0.6] File does not exist: /home/e-smith/files/ibays/Primary/html/favicon.ico

----------------------------

/var/log/httpd/access_log

energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:19:49 +0200] "GET /webmail HTTP/1.1" 301 236 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:19:49 +0200] "GET /webmail/ HTTP/1.1" 200 2589 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:19:50 +0200] "GET /horde/js/horde.js?Horde=f74181ffe031b6282932b5d6636d6560 HTTP/1.1" 200 7070 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:19:51 +0200] "GET /horde/js/enter_key_trap.js?Horde=f74181ffe031b6282932b5d6636d6560 HTTP/1.1" 200 519 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:19:51 +0200] "GET /horde/imp/themes/graphics/favicon.ico HTTP/1.1" 200 1406 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:19:52 +0200] "GET /horde/themes/screen.css HTTP/1.1" 200 11071 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:19:53 +0200] "GET /horde/themes/bluewhite/screen.css HTTP/1.1" 200 2903 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:19:53 +0200] "GET /horde/imp/themes/screen.css HTTP/1.1" 200 2629 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:19:54 +0200] "GET /horde/imp/themes/bluewhite/screen.css HTTP/1.1" 200 163 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:19:54 +0200] "GET /horde/themes/graphics/horde-power1.png HTTP/1.1" 200 3046 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:20:02 +0200] "POST /horde/imp/redirect.php HTTP/1.1" 302 26 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:20:05 +0200] "GET /horde/index.php?url=https%3A%2F%2F192.168.0.7%2Fhorde%2Fimp%2Flogin.php%3Fimapuser%3Dhilton%26logout_reason%3Dfailed HTTP/1.1" 302 26 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:20:05 +0200] "GET /horde/imp/login.php?imapuser=hilton&logout_reason=failed HTTP/1.1" 200 2581 "https://192.168.0.7/webmail/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:20:06 +0200] "GET /horde/js/horde.js HTTP/1.1" 200 7070 "https://192.168.0.7/horde/imp/login.php?imapuser=hilton&logout_reason=failed" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"
energyproducts.co.za 192.168.0.6 - - [09/May/2007:17:20:06 +0200] "GET /horde/js/enter_key_trap.js HTTP/1.1" 200 519 "https://192.168.0.7/horde/imp/login.php?imapuser=hilton&logout_reason=failed" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3"

--------------------------------------

These logs include entries from when I start https://192.168.0.7/webmail through the login process to the login failure notice.

Thanks

[mrjhb3]

/var/log/messages

May  9 17:20:05 sme HORDE[4728]: [imp] FAILED LOGIN 192.168.0.6 to localhost:143[imap/notls] as hilton [on line 258 of "/home/httpd/html/horde/imp/lib/Auth/imp.php"]

You sure you are using the correct password?  The above line tells it all.  I just tested on my production server using a bad password and get the exact same line you do.

John

[hilton]

Well what I did now was to change another users password and tried to login.

I'm only using "username" and "password" and not full email address as the username.

May  9 17:20:05 sme HORDE[4728]: [imp] FAILED LOGIN 192.168.0.6 to localhost:143[imap/notls] as hilton [on line 258 of "/home/httpd/html/horde/imp/lib/Auth/imp.php"]
May  9 18:22:06 sme passwd(pam_unix)[5598]: password changed for cillaw
May  9 18:22:06 sme /etc/e-smith/web/panels/manager/cgi-bin/useraccounts[5598]: /home/e-smith/db/accounts: OLD cillaw=user|City|Midrand|Company|Energy Products|Dept|Stafco House|EmailForward|local|FirstName|Cilla|ForwardAddress||LastName|Whitty|PasswordSet|no|Phone|+27114661926|Shell|/usr/bin/rssh|Street|41 Monte Carlo Crescent|Uid|5003|VPNClientAccess|no
May  9 18:22:06 sme /etc/e-smith/web/panels/manager/cgi-bin/useraccounts[5598]: /home/e-smith/db/accounts: NEW cillaw=user|City|Midrand|Company|Energy Products|Dept|Stafco House|EmailForward|local|FirstName|Cilla|ForwardAddress||LastName|Whitty|PasswordSet|yes|Phone|+27114661926|Shell|/usr/bin/rssh|Street|41 Monte Carlo Crescent|Uid|5003|VPNClientAccess|no
May  9 18:22:06 sme esmith::event[5602]: Processing event: password-modify cillaw
May  9 18:22:06 sme esmith::event[5602]: Running event handler: /etc/e-smith/events/actions/generic_template_expand
May  9 18:22:06 sme esmith::event[5602]: expanding /etc/ftpusers
May  9 18:22:06 sme esmith::event[5602]: expanding /etc/dhcpd.conf
May  9 18:22:06 sme esmith::event[5602]: expanding /etc/proftpd.conf
May  9 18:22:06 sme esmith::event[5602]: expanding /etc/pptpd.conf
May  9 18:22:06 sme esmith::event[5602]: expanding /etc/rssh.conf
May  9 18:22:06 sme esmith::event[5602]: expanding /etc/raddb/users
May  9 18:22:06 sme esmith::event[5602]: expanding /etc/raddb/radiusd.conf
May  9 18:22:06 sme esmith::event[5602]: expanding /etc/e-smith/pam/users.allow
May  9 18:22:06 sme esmith::event[5602]: expanding /etc/e-smith/pam/accounts.allow
May  9 18:22:06 sme esmith::event[5602]: expanding /etc/e-smith/pam/accounts.deny
May  9 18:22:07 sme esmith::event[5602]: expanding /etc/ppp/ip-up.local
May  9 18:22:07 sme esmith::event[5602]: expanding /etc/ppp/options.pptpd
May  9 18:22:07 sme esmith::event[5602]: expanding /etc/ppp/ip-down.local
May  9 18:22:07 sme esmith::event[5602]: generic_template_expand=action|Event|password-modify|Action|generic_template_expand|Start|1178727726 481587|End|1178727727 108104|Elapsed|0.626517
May  9 18:22:07 sme esmith::event[5602]: Running event handler: /etc/e-smith/events/password-modify/S25count-active-user-accounts
May  9 18:22:07 sme /etc/e-smith/events/password-modify/S25count-active-user-accounts[5604]: /home/e-smith/db/configuration: OLD ActiveAccounts=1
May  9 18:22:07 sme /etc/e-smith/events/password-modify/S25count-active-user-accounts[5604]: /home/e-smith/db/configuration: NEW ActiveAccounts=2
May  9 18:22:07 sme esmith::event[5602]: S25count-active-user-accounts=action|Event|password-modify|Action|S25count-active-user-accounts|Start|1178727727 108344|End|1178727727 220790|Elapsed|0.112446
May  9 18:22:07 sme esmith::event[5602]: Running event handler: /etc/e-smith/events/actions/adjust-services
May  9 18:22:07 sme esmith::event[5602]: adjusting supervised radiusd (sigterm)
May  9 18:22:07 sme esmith::event[5602]: adjusting supervised radiusd (up)
May  9 18:22:07 sme esmith::event[5602]: adjust-services=action|Event|password-modify|Action|adjust-services|Start|1178727727 221060|End|1178727727 394844|Elapsed|0.173784
May  9 18:24:00 sme HORDE[5289]: [imp] FAILED LOGIN 192.168.0.6 to localhost:143[imap/notls] as cillaw [on line 258 of "/home/httpd/html/horde/imp/lib/Auth/imp.php"]


Thanks

[mrjhb3]

Login to the server console and try to - telnet localhost 143 -and see if you get a response.  Reading the posts again, you state that pop3 and pop3s work.  Look at server-manager/e-mail and see what your imap settings are set to.

John

[CharlieBrady]

I confirm that I have no contribs installed, not even smeserver-loginscript

Should I have that?

No, but you haven't shown enough of the log.

Not here please. Take all bug reports and all followup to the bug tracker please.

[hilton]

Login to the server console and try to - telnet localhost 143 -and see if you get a response.  Reading the posts again, you state that pop3 and pop3s work.  Look at server-manager/e-mail and see what your imap settings are set to.

John

I tried that with no success but then I checked my IMAP settings and they were set to "disable". I then enabled IMAP and now Webmail is working.

So am I to assume that Webmail is dependant on IMAP? If so, why then is IMAP not automatically enabled when you enable Webmail?

But it's working, not sure if this is a bug or not. If so please say so and I'll check bugzilla.

Thanks John

[jdavey]

Well - no one has responded so I'll take that to mean everyone is trying to keep their disapointment in check.

Yes IMAP MUST be enabled for webmail to function. It's clearly stated in the Server Manual, and if you would do just a basic search of the forums, you would see it indicated many times there as well.

mrjhb3 indicated it early on in his post

Is this the same thing you reported in bugzilla? You can't access horde through pop.

Just a bit a of reading goes a long way. That's not meant to be a slam, but really, just a bit of effort can resolve most of these issues.

[hilton]

Well - no one has responded so I'll take that to mean everyone is trying to keep their disapointment in check.

Yes IMAP MUST be enabled for webmail to function. It's clearly stated in the Server Manual, and if you would do just a basic search of the forums, you would see it indicated many times there as well.

mrjhb3 indicated it early on in his post

Is this the same thing you reported in bugzilla? You can't access horde through pop.

Just a bit a of reading goes a long way. That's not meant to be a slam, but really, just a bit of effort can resolve most of these issues.

Well sorry that I disappointed everyone. I just got myself in a tizz where it was working and then suddenly not. I did a lot of reading through this forum but obviously not the server manual. My mistake. BTW it was not me that reported it in bugzilla, someone else.

Thanks for the help though.

[hilton]

Well - no one has responded so I'll take that to mean everyone is trying to keep their disapointment in check.

Yes IMAP MUST be enabled for webmail to function. It's clearly stated in the Server Manual, and if you would do just a basic search of the forums, you would see it indicated many times there as well.

mrjhb3 indicated it early on in his post

Is this the same thing you reported in bugzilla? You can't access horde through pop.

Just a bit a of reading goes a long way. That's not meant to be a slam, but really, just a bit of effort can resolve most of these issues.

Well sorry that I disappointed everyone. I just got myself in a tizz where it was working and then suddenly not. I did a lot of reading through this forum but obviously not the server manual. My mistake. BTW it was not me that reported it in bugzilla, someone else.

Thanks for the help though.

[iowaguy]

I have looked for days and can't find a solution to this problem. I can't login to webmail after a change in spam settings or if I do any updates. I think it might be related to the ssl certificate. I bought a cert from GoDaddy and now everytime I change something, webmail stops working. I do not have any problems with email coming in through Outlook. I have webail and IMAP enabled in SME admin.
This is what the IMAP/current log file shows:

2007-07-18 08:48:45.711516500 2007.07.18 13:48:45 LOG5[20611:3086317792]: Using 'imap' as tcpwrapper service name
2007-07-18 08:48:45.714823500 2007.07.18 13:48:45 LOG5[20611:3086317792]: stunnel 3.22 on i686-redhat-linux-gnu PTHREAD+LIBWRAP with OpenSSL 0.9.7a Feb 19 2003
2007-07-18 08:48:45.714933500 2007.07.18 13:48:45 LOG5[20611:3086317792]: imap connected from 127.0.0.1:35129
2007-07-18 08:48:45.715352500 imapfront-auth[20612]: * CAPABILITY IMAP4rev1 AUTH=LOGIN SORT THREAD=REFERENCES MULTIAPPEND UNSELECT LITERAL+ IDLE CHILDREN LISTEXT LIST-SUBSCRIBED
2007-07-18 08:48:45.715390500 imapfront-auth[20612]: 00000000 OK CAPABILITY completed
2007-07-18 08:48:45.756558500 imapfront-auth[20612]: SASL AUTH LOGIN username=jstock
2007-07-18 08:48:45.933759500 tcpsvd: info: end 20611 exit 0
2007-07-18 08:48:45.933764500 tcpsvd: info: status 0/400
2007-07-18 08:49:41.456123500 tcpsvd: info: status 1/400
2007-07-18 08:49:41.456128500 tcpsvd: info: pid 20819 from 127.0.0.1
2007-07-18 08:49:41.456132500 tcpsvd: info: concurrency 20819 127.0.0.1 1/12
2007-07-18 08:49:41.456136500 tcpsvd: info: start 20819 0:127.0.0.1 ::127.0.0.1:35163 ./peers/127.0.0.1
2007-07-18 08:49:41.458649500 2007.07.18 13:49:41 LOG5[20819:3086510304]: Using 'imap' as tcpwrapper service name
2007-07-18 08:49:41.461747500 2007.07.18 13:49:41 LOG3[20819:3086510304]: Error reading certificate file: imapd.pem
2007-07-18 08:49:41.461801500 2007.07.18 13:49:41 LOG3[20819:3086510304]: SSL_CTX_use_certificate_chain_file: error:0906D066:PEM routines:PEM_read_bio:bad end line
2007-07-18 08:49:41.462096500 tcpsvd: info: end 20819 exit 1

Any help would be appreciated.