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Unable to login to server-manager

Offline ws

Unable to login to server-manager
« on: December 18, 2019, 05:45:45 PM »
One of our clients reports that the server manager web page has stopped working.

On closer investigation what happens is that you get to the login page, enter your login details and it simply returns to the login page. If you enter incorrect details you get a message telling you the details are incorrect. There's nothing obvious in the logs (below)

Code: [Select]
==> access_log <==
************.local 192.168.7.29 - - [18/Dec/2019:16:37:36 +0000] "POST /server-common/cgi-bin/login HTTP/1.1" 200 427 "https://192.168.7.28/server-common/cgi-bin/login?redirect=1&back=https%3A%2F%2F192.168.7.28%2Fserver-manager" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
************.local 192.168.7.29 - - [18/Dec/2019:16:37:40 +0000] "GET /server-manager HTTP/1.1" 307 308 "https://192.168.7.28/server-common/cgi-bin/login" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"

==> admin_access_log <==
127.0.0.1 - - [18/Dec/2019:16:37:36 +0000] "POST /server-common/cgi-bin/login HTTP/1.1" 200 427
127.0.0.1 - - [18/Dec/2019:16:37:40 +0000] "GET /server-manager HTTP/1.1" 307 308

==> access_log <==
************.local 192.168.7.29 - - [18/Dec/2019:16:37:40 +0000] "GET //server-common/cgi-bin/login?back=https%3a%2f%2f192.168.7.28%2fserver-manager HTTP/1.1" 200 1523 "https://192.168.7.28/server-common/cgi-bin/login" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
************.local 192.168.7.29 - - [18/Dec/2019:16:37:43 +0000] "GET /server-common/css/tkt.css HTTP/1.1" 200 674 "https://192.168.7.28//server-common/cgi-bin/login?back=https%3a%2f%2f192.168.7.28%2fserver-manager" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
************.local 192.168.7.29 - - [18/Dec/2019:16:37:43 +0000] "GET //server-common/btn_donateCC_LG.gif HTTP/1.1" 200 3592 "https://192.168.7.28//server-common/cgi-bin/login?back=https%3a%2f%2f192.168.7.28%2fserver-manager" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"

==> admin_access_log <==
127.0.0.1 - - [18/Dec/2019:16:37:40 +0000] "GET /server-common/cgi-bin/login?back=https%3a%2f%2f192.168.7.28%2fserver-manager HTTP/1.1" 200 1523
127.0.0.1 - - [18/Dec/2019:16:37:43 +0000] "GET /server-common/css/tkt.css HTTP/1.1" 200 674
127.0.0.1 - - [18/Dec/2019:16:37:43 +0000] "GET /server-common/btn_donateCC_LG.gif HTTP/1.1" 200 3592

No updates have been applied to the server (as far as I know), so I'm assuming some files somewhere have become corrupt. Anybody any ideas as to what/where I should be looking?

Thanks

Steve

Offline Jean-Philippe Pialasse

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  • aka Unnilennium
    • http://smeserver.pialasse.com
Re: Unable to login to server-manager
« Reply #1 on: December 18, 2019, 09:05:24 PM »
Steve ,
welcome here.

any message in error_log or admin_error_log ?

Offline ws

Re: Unable to login to server-manager
« Reply #2 on: December 19, 2019, 05:29:56 PM »
Hi Jean-Philippe,

No, there's nothing in the other logs but I gather that the issue has now been fixed by one of my colleagues and was something to do with the network routing on their server.

Thanks anyway.

Steve