Topic: Alias problem

[netrs]

Helo.

My SME server has developed an error which I cant't fix in any way.

I have several domains on my server and when I create a new user and then an email alias, it si not possible to send mail to that alias.

Server reply with the message "recipient unknown"

In qmail log there is the line:

starting delivery 1: msg 6166506 to local alias-localdelivery-info@xxxxxx.xx

it shoul be:

starting delivery 10: msg 6166516 to local username-info@xxxxxxx.xx

Ca anybody help, please?

[janet]

netrs

.......when I create a new user and then an email alias, it is not possible to send mail to that alias.......

I am not sure what your issue is, BUT sme server by default can accept mail for
user1-anything@yourdomain & deliver it to user1 Inbox, & so on for other users.
You can "make up" email addresses "on the fly" so to speak without having to add or configure them in sme server.

So you really do not need to create an alias. Maybe your alias creation nethod is in error or conflicts with sme server defaults.
Try removing the alias & send to user-info@xxxxxxxx

To troubleshoot further, you need to tell us a lot more about your server, contribs & custom templates installed etc.

[netrs]

I apologyze for not being ckear enough. English is not my native language.

When creating a user in sme manager you get automatic creation if two emails with the default domain. Those two emails are working fine.

But if I try to make a alias email for another domain on the server which is linked to the username, that mail doesnt work. It creates fine, without an error, but I get the errors specified in my first post.
It was working fine for many years and then suddenly stoped. So now I cant add an email for any doman histing on my server.
I’m dealing with this problem for some time now. My next step I guess is to make a new clean install and restore the last backup.

[janet]

netrs

Are you referring to the Pseudonyms panel in server manager ?

Where & how do you create an alias ?

Please read the Pseudonyms section of the Manual, it explains how Pseudonyms work with multiple domains & limitations that apply.

You say "It was working fine for many years and then suddenly stoped".

So what changes did you make to the server ?

Please give full example of what you do, & what you expect to happen, & advise us what actually happens, step by step please.

My next step I guess is to make a new clean install and restore the last backup.

That might fix the problem but it also might NOT fix the problem. At this stage the problem has not been identified so it is guessing.

You need to tell us the history of the server & what changes you have made etc.

[netrs]

Thanks for your replays.

I have checked the online documents of  SME and yes the pseudonyms are the problem. I have the
SME manager in my native language so I was wrongly talking about aliases instead of pseudonyms.

The problem is when I create a pseudonym, the forwarding to the user being associated with the pseudonym doesnt work.

I receive the replay email "recipient unknown". IN the pseudonyme panel on the SME manager everything looks OK and when I link the username with the pseudonyme no errors are displayed.

[janet]

netrs

OK so pseudonyms are the problem area.

What changes did you make to the server just before this problem started ?

I am going on holidays tonite so someone else can take over assisting this query.

[ReetP]

The OP needs to tell us some history and what was changed and when.

It worked 'before' something changed.

It didn't work 'after' something changed.

When? What did you do? Any errors in your logs?

[ReetP]

I am going on holidays tonite so someone else can take over assisting this query.

Have a great break !!!!

[netrs]

Thank you for all the answers.

This server is going on from version 6.0 for nearly 16 years. We have made some changes to it. The last was to implement a comercial SSL certificate because we have problems with google and their security policy - it didn't work. Google is still saying that "our domain is not encript this message" and put our emails in spam folder of their recipients. This is another issue I have to deal with.

I really dont have a history of changes. I know we should have it, but we don't.

So, can you help me withought a history of changes made to the server?

I'm ready to give any informattion that can help you to solve my problem.

[ReetP]

Please don't confuse things.

Pseudonyms are for incoming mail.

Ssl is for outgoing mail. Leave that for now (DKIM etc).

So when did this first occur? A week ago? A month? After some updates?

[netrs]

I’m dealing with this issue for about five months now. And I really can’t tell when exactly this occour, because I do not add new users every day.

Now I have to add one new and I cant.

[netrs]

I can make a team viewer connection to my server if someone is interested and show exactly where the problem is.

[netrs]

Help, please?

[ReetP]

We'll help if and when we can. This is not our job.

So it first occurred 5 months ago? Why did you leave it so long to report?

You are not making it easy to try and find the problem.

What do your logs say when you add a new pseudonym?

Watch the log when you add a pseudonym.

Code: [Select]

tail -f /var/log/messages
Please go to your server manager and run a 'bug report' and paste the results here or pastebin/gist please. Perhaps we can see what you have done to your server.

[netrs]

Thanks for the answer.

[netrs]

here is the log and the aparent error:

Aug 27 08:06:49 mailsrv esmith::event[58475]: Processing event: pseudonym-create test@XXXXXXX.XX
Aug 27 08:06:49 mailsrv esmith::event[58475]: Running event handler: /etc/e-smith/events/actions/generic_template_expand
Aug 27 08:06:49 mailsrv esmith::event[58475]: expanding /var/qmail/control/badrcptto
Aug 27 08:06:50 mailsrv esmith::event[58475]: expanding /var/qmail/control/virtualdomains
Aug 27 08:06:50 mailsrv esmith::event[58475]: ERROR in /etc/e-smith/templates//var/qmail/control/virtualdomains/90pseudonyms: Program fragment delivered error <<Can't call method "prop" on an undefined value at /etc/e-smith/templates//var/qmail/control/virtualdomains/90pseudonyms line 18.>> at template line 1
Aug 27 08:06:50 mailsrv esmith::event[58475]: ERROR: Template processing failed for //var/qmail/control/virtualdomains: 1 fragment generated errors
Aug 27 08:06:50 mailsrv esmith::event[58475]:  at /etc/e-smith/events/actions/generic_template_expand line 56
Aug 27 08:06:50 mailsrv esmith::event[58475]: expanding /var/qmail/users/assign
Aug 27 08:06:50 mailsrv esmith::event[58475]: expanding /var/service/qpsmtpd/config/goodrcptto
Aug 27 08:06:50 mailsrv esmith::event[58475]: expanding /var/service/qpsmtpd/config/forcespamcheck
Aug 27 08:06:50 mailsrv esmith::event[58475]: generic_template_expand=action|Event|pseudonym-create|Action|generic_template_expand|Start|1566886009 883278|End|1566886010 465640|Elapsed|0.582362
Aug 27 08:06:50 mailsrv esmith::event[58475]: Running event handler: /etc/e-smith/events/pseudonym-create/S55email-assign
Aug 27 08:06:50 mailsrv esmith::event[58475]: S55email-assign=action|Event|pseudonym-create|Action|S55email-assign|Start|1566886010 466015|End|1566886010 625274|Elapsed|0.159259
Aug 27 08:06:50 mailsrv esmith::event[58475]: Running event handler: /etc/e-smith/events/actions/adjust-services
Aug 27 08:06:50 mailsrv esmith::event[58475]: adjusting supervised qmail (sighup)
Aug 27 08:06:50 mailsrv esmith::event[58475]: adjusting supervised qmail (up)
Aug 27 08:06:50 mailsrv esmith::event[58475]: adjust-services=action|Event|pseudonym-create|Action|adjust-services|Start|1566886010 625845|End|1566886010 733081|Elapsed|0.107236

[netrs]

Here is the BUG Report:



Report a Bug
Configuration report created Tue Aug 27 09:50:27 2019

==================
Base configuration
==================

SME server version: 9.2
SME server mode:    serveronly
Running Kernel:     2.6.32-754.18.2.el6.x86_64



===========================
New RPMs not in base system
===========================
       
Loaded plugins: fastestmirror, post-transaction-actions, smeserver
Loading mirror speeds from cached hostfile
 * base: ftp.arnes.si
 * smeaddons: sme-mirror.firewall-services.com
 * smeos: sme-mirror.firewall-services.com
 * smeupdates: sme-mirror.firewall-services.com
 * updates: ftp.arnes.si
Extra Packages
perl-File-Find-Rule.noarch                0.34-1.el6.sme            @smecontribs
perl-Unicode-IMAPUtf7.noarch              2.00-1.el6.rf             @smecontribs
perl-rrdtool.x86_64                       1.4.7-1.el6.rfx           @smecontribs
php-kolab-net-ldap3.noarch                1.0.3-1.el6               @smecontribs
php-pear-Net-IDNA2.noarch                 0.1.1-3.el6               @smecontribs
php-pear-Net-LDAP2.noarch                 2.1.0-1.el6               @smecontribs
php-pear-Net-Sieve.noarch                 1.3.4-1.el6               @smecontribs
roundcubemail.noarch                      1.1.3-101.el6.sme         @smecontribs
roundcubemail_plugins.noarch              1.2-2.el6.sme             @smecontribs
rrdtool.x86_64                            1.4.7-1.el6.rfx           @smecontribs
smeserver-certificate.noarch              0.0.4-6.el6.sme           @smecontribs
smeserver-dovecot-extras.noarch           0.1.1-2.el6.sme           @smecontribs
smeserver-mailsorting.noarch              1.4-9.el6.sme             @smecontribs
smeserver-qmHandle.noarch                 1.4-9.el6.sme             @smecontribs
smeserver-remoteuseraccess.noarch         1.3-2.el6.sme             @smecontribs
smeserver-roundcube.noarch                1.2-9.el6.sme             @smecontribs
smeserver-userpanel.noarch                1.2-3.el6.sme             @smecontribs
smeserver-vacation.noarch                 1.1-25.el6.sme            @smecontribs
smeserver-wbl.noarch                      0.3.0-18.el6.sme          @smecontribs
 



===========================
Custom and modified templates
===========================
/etc/e-smith/templates-custom/var/qmail/control/doublebounceto: MANUALLY_ADDED, OVERRIDE
/etc/e-smith/templates-custom/home/e-smith/ssl.crt: MANUALLY_ADDED, OVERRIDE




===========================
Modified events
===========================
/etc/e-smith/events/email-update/templates2expand/var/qmail/control/badmailfrom: MULTIPLE_RPM_OWNERS smeserver-wbl-0.3.0-18.el6.sme, smeserver-qpsmtpd-2.4.0-39.el6.sme
/etc/e-smith/events/email-update/templates2expand/var/service/qpsmtpd/config/badhelo: MULTIPLE_RPM_OWNERS smeserver-wbl-0.3.0-18.el6.sme, smeserver-qpsmtpd-2.4.0-39.el6.sme




=======================
Additional repositories
=======================

base: enabled
centosplus: disabled
contrib: disabled
extras: disabled
fasttrack: disabled
smeaddons: enabled
smecontribs: disabled
smedev: disabled
smeextras: enabled
smeos: enabled
smetest: disabled
smeupdates: enabled
smeupdates-testing: disabled
updates: enabled
         

DONE!
Download this report !
SME Server 9.2
Copyright 1999-2006 Mitel Corporation
All rights reserved.
Copyright (c) 2013-2016 Koozali Foundation Inc.

[ReetP]

First can you confirm that you add the pseudonym via the server-manger or do you use another method eg command line?? Lazy admin tools?

Next.

So the issue is here.

Aug 27 08:06:50 mailsrv esmith::event[58475]: ERROR in /etc/e-smith/templates//var/qmail/control/virtualdomains/90pseudonyms: Program fragment delivered error <<Can't call method "prop" on an undefined value at /etc/e-smith/templates//var/qmail/control/virtualdomains/90pseudonyms line 18.>> at template line 1

So lets look at that file (whilst I have cafe at the bar and make notes to myself)

Code: [Select]

cat -n /etc/e-smith/templates//var/qmail/control/
virtualdomains/90pseudonyms

Code: [Select]

     1  {
     2      my $dms = $DelegateMailServer;
     3
     4      return "# DelegateMailServer is set"
if ($dms && ($dms !~ /^\s*$/));
     5
     6      $OUT = "";
     7
     8      use esmith::AccountsDB;
     9
    10      my $adb = esmith::AccountsDB->open_ro
 or die "Couldn't open AccountsDB";
    11
    12      for my $pseudo ($adb->pseudonyms)
    13      {
    14          next unless ($pseudo->key =~ /@/)
;
    15
    16          my $account = $pseudo->prop("Acco
unt");
    17          my $acct = $adb->get($account);
    18          if ($acct->prop('type') eq "group
")
    19          {
    20              $account =~ s/\./:/g;
    21          }
    22
    23          $OUT .= $pseudo->key . ":$account
\n";
    24      }
    25  }

So it is looking in the Accounts DB for a type 'group'. But it doesn't find it for an entry.

I need to go look and test on one of boxes to see how it works.

You have probably deleted an account or group or something and it has left something 'dangling'... without a proper setting. Do you remember doing this?

You can see:

Code: [Select]

db accounts show test

Code: [Select]

test=pseudonym
    Account=jcrisp
Then:

Code: [Select]

db accounts show jcrisp

Code: [Select]

jcrisp=user
Blah
Blah
We can check if we have any groups:

Code: [Select]

db accounts show |grep group
And then who belongs to it:

Code: [Select]

db accounts show somegroup
Have a look first and see it you can see one that doesn't have a home.

We might be able to put a bit of code in to detect the problematic entry. I'll take a look later.

Ahhh and then I remembered about this. Here's your problem, and how to find the problematic key.

https://bugs.contribs.org/show_bug.cgi?id=8591

[netrs]

I can confirm that I add the pseudonym via the server-manager condole.

[netrs]

So the issue is here.

Aug 27 08:06:50 mailsrv esmith::event[58475]: ERROR in /etc/e-smith/templates//var/qmail/control/virtualdomains/90pseudonyms: Program fragment delivered error <<Can't call method "prop" on an undefined value at /etc/e-smith/templates//var/qmail/control/virtualdomains/90pseudonyms line 18.>> at template line 1

Is this OK that there are two // before var?

[ReetP]

Two // are ok.

The problem is

Can't call method "prop" on an undefined value

Please read the bug. Need a mod to the template to reveal the problematic key.

But I am on holiday too....

[netrs]

Thank you so much for the link to the bug!

I finally fixed it!

The problem was a pseudonym which was linked to a deleted username.

I will buy you dinner and some beers if you ever come to Slovenia.

I have another problem with google, I will make a new post.

[ReetP]

Ok... as a follow up for others...

Code: [Select]

cat /var/qmail/control/virtualdomains
You could also copy the template to templates-custom and modify it something like this:

Code: [Select]

mkdir -p /etc/e-smith/templates-custom/var/qmail/control/virtualdomains

Code: [Select]

cp /etc/e-smith/templates/var/qmail/control/virtualdomains/90pseudonyms /etc/e-smith/templates-custom/var/qmail/control/virtualdomains/90pseudonyms
Now edit the custom template and add the lines indicated:

Code: [Select]

       my $account = $pseudo->prop("Account");
        my $acct = $adb->get($account);
######
# add these lines
my $test = $pseudo->key;
print "Pseudo is $test \n";
print "Acct is $account \n";
######
        if ($acct->prop('type') eq "group")
        {
            $account =~ s/\./:/g;
Then do:

Code: [Select]

expand-template /var/qmail/control
/virtualdomains
Hopefully you'll see where it works and fails.

All done on a mobile phone !!!

Slovenia for ... sounds nice

[ReetP]

I have another problem with google, I will make a new post.

Oh damn

[TerryF]

Nice bit of sleuthing there Mr Crisp...
 

[ReetP]

Wish I'd remembered the damn bug !!

Should be confirmed and we should try and find what causes it.

Deleting a user/group and it leaves a dangly bit. Needs your testing prowess.

[Jean-Philippe Pialasse]

Pseudonyms should be handled as group and pointed to admin if user is deleted.


For OP, it is highly probable that your sending email issue is related to qmail-remote tls patch not yet implemented.

We are working on it, a rpm will soon pop in updates.