Koozali.org formerly Contribs.org

accepting email from .eu domain

Offline ReetP

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Re: accepting email from .eu domain
« Reply #15 on: January 05, 2019, 01:59:08 AM »
With a new profile you can always switch back to the old.

Check how to run Thunderbird to choose a profile at startup. You might find something to export/backup the old account setting too.

As to another client it depends on your OS. Thunderbird is still the best IMAP client I know if despite its quirks and deaf developers.

Try clawsmail for testing at least. Works on most OS, and one of the few to handle multiple accounts... a TB strongpoint.

https://www.claws-mail.org/downloads.php?section=downloads

...
1. Read the Manual
2. Read the Wiki
3. Don't ask for support on Unsupported versions
4. I have a job, wife, and kids and do this in my spare time. If you want something fixed, please help.

Bugs are easier than you think: http://wiki.contribs.org/Bugzilla_Help

If you love SME and don't want to lose it, join in: http://wiki.contribs.org/Koozali_Foundation

Offline mmccarn

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Re: accepting email from .eu domain
« Reply #16 on: January 05, 2019, 01:57:44 PM »
If your SME is filtering spam effectively you could also disable the Thunderbird spam filter entirely:
https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages


Offline ReetP

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Re: accepting email from .eu domain
« Reply #17 on: January 05, 2019, 03:41:41 PM »
I found that the fail2ban filters didn't block these effectively and I wrote myself some new regex

https://bugs.contribs.org/show_bug.cgi?id=8955

That's stopped this stuff in its tracks (see other forum posts and bugs on overloading connections etc)

Worth testing and adding to the bug.
...
1. Read the Manual
2. Read the Wiki
3. Don't ask for support on Unsupported versions
4. I have a job, wife, and kids and do this in my spare time. If you want something fixed, please help.

Bugs are easier than you think: http://wiki.contribs.org/Bugzilla_Help

If you love SME and don't want to lose it, join in: http://wiki.contribs.org/Koozali_Foundation

Re: accepting email from .eu domain
« Reply #18 on: January 06, 2019, 05:35:59 AM »
I found that the fail2ban filters didn't block these effectively and I wrote myself some new regex

https://bugs.contribs.org/show_bug.cgi?id=8955

That's stopped this stuff in its tracks (see other forum posts and bugs on overloading connections etc)

Worth testing and adding to the bug.
I'm not trying to stop anything in its tracks... Good mail is being rejected when I don't want to be.

Re: accepting email from .eu domain
« Reply #19 on: January 06, 2019, 05:38:29 AM »
With a new profile you can always switch back to the old.

Check how to run Thunderbird to choose a profile at startup. You might find something to export/backup the old account setting too.

As to another client it depends on your OS. Thunderbird is still the best IMAP client I know if despite its quirks and deaf developers.

Try clawsmail for testing at least. Works on most OS, and one of the few to handle multiple accounts... a TB strongpoint.

https://www.claws-mail.org/downloads.php?section=downloads
I'm using Windows 7. I'll try claws.
I tried a new TB profile. Immediately started reject mail from a valid .eu email address :-(


Offline janet

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Re: accepting email from .eu domain
« Reply #20 on: January 06, 2019, 07:55:28 AM »
julianop

Quote
I tried a new TB profile. Immediately started reject mail from a valid .eu email address :-(

Wait for new mail to come in (from this eu domain address) & without having first opened mail in Thunderbird, you should review mail using webmail (that is built in to SME server)
https://yourSMEserverdomain/webmail

Unless you have previously configured webmail, it should not be doing anything to move or filter messages & I assume you should see your messages from the eu domain address.
This is just to prove whether SME server is in anyway involved (it appears not to be so far).
If you can see the messages, then the problem is more likely to be with your Thunderbird mail client settings.

You did not answer yet if you totally disabled spam filtering in Thunderbird (as an experiment at least to see what effect it is having).

Re trying another profile, that may not be too useful as I think the Thunderbird default is for spam filtering to be on.

Have you looked deeply at Thunderbird settings for each email account you have set up ?
Please search before asking, an answer may already exist.
The Search & other links to useful information are at top of Forum.

Re: accepting email from .eu domain
« Reply #21 on: January 06, 2019, 03:17:37 PM »
julianop

Wait for new mail to come in (from this eu domain address) & without having first opened mail in Thunderbird, you should review mail using webmail (that is built in to SME server)
https://yourSMEserverdomain/webmail

Good thinking, Janet; I should have thought of that myself. I'll do exactly that. I have used the webmail client, and in fact do so once a month for its helpful sent-folder archiving.

Unless you have previously configured webmail, it should not be doing anything to move or filter messages & I assume you should see your messages from the eu domain address.
This is just to prove whether SME server is in anyway involved (it appears not to be so far).
If you can see the messages, then the problem is more likely to be with your Thunderbird mail client settings.

Got it. No, I haven't made any configuration changes to webmail, so this should indeed be a definitive test. Kind of a "duh!" moment for me, thanks, and I'm embarrassed for being so dim!

You did not answer yet if you totally disabled spam filtering in Thunderbird (as an experiment at least to see what effect it is having).

Oops, apologies. I did not do so, but will do so, in order of your suggestions: it seems that the webmail test would be the first, obvious (!) test.

Re trying another profile, that may not be too useful as I think the Thunderbird default is for spam filtering to be on.
I did so on the suggestion of another helper. I don't remember myself now, either !

Have you looked deeply at Thunderbird settings for each email account you have set up ?
I have looked at the UI level, I haven't delved into the config file itself. I'll try your other suggestions first, then tie a rope around my waist and to a nearly tree and go spelunking if I need to after that ;-).
Thank you for your thoughtful and helpful response.

Offline janet

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Re: accepting email from .eu domain
« Reply #22 on: January 07, 2019, 02:06:02 AM »
julianop

This is basic troubleshooting procedure, start with the simple tests & rule out the obvious before blaming.

Quote
I have looked at the UI level, I haven't delved into the config file itself.

The basic Thunderbird GUI level settings check for spam filtering will tell you.
You should be able to check more quickly than you can type a message here.

In Thunderbird
Highlight the account name
On right panel select View settings for this account
Then Click Junk settings
See if the first check box for "Enable adaptive junk mail controls for this account" is ticked or unticked

Untick it if necessary
Click OK
Then log out of Thunderbird & even log out of Windows
Log back in, open Thunderbird & check incoming mail again

« Last Edit: January 07, 2019, 02:08:51 AM by janet »
Please search before asking, an answer may already exist.
The Search & other links to useful information are at top of Forum.

Re: accepting email from .eu domain
« Reply #23 on: January 07, 2019, 03:06:49 AM »
julianop

This is basic troubleshooting procedure, start with the simple tests & rule out the obvious before blaming.

The basic Thunderbird GUI level settings check for spam filtering will tell you.
You should be able to check more quickly than you can type a message here.

In Thunderbird
Highlight the account name
On right panel select View settings for this account
Then Click Junk settings
See if the first check box for "Enable adaptive junk mail controls for this account" is ticked or unticked

Untick it if necessary
Click OK
Then log out of Thunderbird & even log out of Windows
Log back in, open Thunderbird & check incoming mail again
Yes yes, I know how to, I just couldn't remember if I had done so.
Anyway, I've disabled it, and we'll see what happens.
It may amuse you to know that before i disabled filtering in Thunderbird just now, an email copy of a support response I received from the Mozilla support site (because I am obviously now investigating that angle too) was also tagged as spam, as was an incoming mail from Brazil (.br tld), and also listmail from the Samba forum.
The helpful person on the Mozilla forum also suggested I look at the "helpful" Internet security suite running on my PC, too. I'm running Ad-Aware, so I've turned that off, temporarily.

Offline janet

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Re: accepting email from .eu domain
« Reply #24 on: January 10, 2019, 05:34:47 PM »
julianop

How did it go ?
Did you find the culprit ?
If so, what ?

Please search before asking, an answer may already exist.
The Search & other links to useful information are at top of Forum.

Re: accepting email from .eu domain
« Reply #25 on: January 10, 2019, 06:00:56 PM »
julianop

How did it go ?
Did you find the culprit ?
If so, what ?

Hi Janet, and thanks much for checking in.
Current status is that I'm diligently reading mail first with SME's webmail client to see what it does with mail from the "offending" accounts, then opening up Thunderbird with a new, temporary profile, then once more with the regular profile (because that is where the problem was initially visible, and because it is set up to support my other accounts). Ad-Aware is currently disabled, too. In that way I hope to quickly localize the cause to one application.
So far, however, I haven't received any listmail from any of the particular email addresses that gives grief, so regretfully I have nothing to report. You can be sure I will, though: support sites like this work best if we communicate successes as well as failures, and I'm happy to do my modest part.
I am a pack-rat where email is concerned, and I have an eyebrow raising folder tree into which I filter mail - especially listmail - and I have listmail from the Postfix site (and Samba, actually) going back to 2011 (and before, if and when I ever repair an old crashed hard drive!). I am tempted to move an email or two from  the primary offending email back into the inbox and in doing so manually trigger the junk filter. Do you have any thoughts on this idea?