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"0x80004005 : The operation failed" when checking email with MsOutlook2013 above

Hi,
I have SMEServer 9.1 as domain controller for most of windows workstation,
all client with windows 7 + MsOutlook2013/2016 are working without any issues.
No we're plan to use windows 10 professional, joining the client with smeserver domain controller is no issues,
but, when the domain user login and trying to check their email using Ms Outlook 2013,
we have this error messages :
Task 'user@domainnames.com - Receiving' reported error (0x80004005) : 'The operation failed.'

but, that email configure on the local user login, there is no issues,
its happen only the user login to domain controller

notes: the email are hosted on hosting server - is not on smeserver.

regards,
darmasanthi

Offline ReetP

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  • 1,866
Hi,
I have SMEServer 9.1 as domain controller for most of windows workstation,

You should make sure you have updated to SME 9.2 although this probably won't cure your issue.

Quote
all client with windows 7 + MsOutlook2013/2016 are working without any issues.
No we're plan to use windows 10 professional, joining the client with smeserver domain controller is no issues,

So users can do a domain logon and that works OK.

Quote
but, when the domain user login and trying to check their email using Ms Outlook 2013,
we have this error messages :
Task 'user@domainnames.com - Receiving' reported error (0x80004005) : 'The operation failed.'

but, that email configure on the local user login, there is no issues,
its happen only the user login to domain controller

notes: the email are hosted on hosting server - is not on smeserver.

So your email is hosted remotely and not on SME server.

This seems most likely to be an issue with your email host or Outlook rather than SME if SME is not handling your email.

How is Outlook configured ? What settings does it have? Do you configure each Outlook individually or does it get settings from Windows automatically?
...
1. Read the Manual
2. Read the Wiki
3. Don't ask for support on Unsupported versions
4. I have a job, wife, and kids and do this in my spare time. If you want something fixed, please help.

Bugs are easier than you think: http://wiki.contribs.org/Bugzilla_Help

If you love SME and don't want to lose it, join in: http://wiki.contribs.org/Koozali_Foundation

Offline TerryF

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  • 1,047
Have you looked at the multitude of links Mr Google throws up for that error message?
--
qui scribit bis legit

You should make sure you have updated to SME 9.2 although this probably won't cure your issue.

So users can do a domain logon and that works OK.

So your email is hosted remotely and not on SME server.

This seems most likely to be an issue with your email host or Outlook rather than SME if SME is not handling your email.

How is Outlook configured ? What settings does it have? Do you configure each Outlook individually or does it get settings from Windows automatically?
Outlook configure with POP3, with TLS POP3 port : 995 and SMTP port: 587,
this configuration was provided by the hosting server.
when the email configure on the stand alone computer - without joining to local domain controller (SME),
all the receiving and sending is working without any issues.
its happen only when the user login to local domain, and trying to send/receive the email its had an error messages "0x80004005 : The operation failed"
I had been looking to Ms Support, they informed that its happen because of the Norton Antivirus software,
the fact, the computer is not install with any kind of antivirus, except windows defender

regards,
darmasanthi

Offline ReetP

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  • 1,866
Hmmm. I agree there are lots who say it is down to Norton, but think that is a red herring, and in your case you don't have it installed :-)

I have a feeling this is something that Outlook is doing in the background if it works with no domain logon, but fails on a domain logon.

I was having a read around and saw this:

https://support.microsoft.com/en-us/help/2212902/unexpected-autodiscover-behavior-when-you-have-registry-settings-under

https://community.spiceworks.com/topic/203011-outlook-2010-keeps-asking-for-a-username-and-password?page=2

Quote
This is a completely different issue than mine.  My issue is due to a bug in MS Outlook 2007/2010 where if the UPN on the network (username@mydomain.com) is the same as the UPN on my hosted provider and passwords are different between the two, Outlook keeps trying to authenticate against the local domain controller causing lockouts.  The only fixes are to change the username on the local network, change the domain name, match passwords on both ends, or disable account lockout.

I'm not saying that is your precise issue but it makes me wonder if when you have domain logon Outlook sets something in the registry to do with your domain which causes the connections to fail.

Can you just confirm what mode is your SME server ?

Code: [Select]
config show SystemMode
...
1. Read the Manual
2. Read the Wiki
3. Don't ask for support on Unsupported versions
4. I have a job, wife, and kids and do this in my spare time. If you want something fixed, please help.

Bugs are easier than you think: http://wiki.contribs.org/Bugzilla_Help

If you love SME and don't want to lose it, join in: http://wiki.contribs.org/Koozali_Foundation

Hmmm. I agree there are lots who say it is down to Norton, but think that is a red herring, and in your case you don't have it installed :-)

I have a feeling this is something that Outlook is doing in the background if it works with no domain logon, but fails on a domain logon.

I was having a read around and saw this:

https://support.microsoft.com/en-us/help/2212902/unexpected-autodiscover-behavior-when-you-have-registry-settings-under

https://community.spiceworks.com/topic/203011-outlook-2010-keeps-asking-for-a-username-and-password?page=2

I'm not saying that is your precise issue but it makes me wonder if when you have domain logon Outlook sets something in the registry to do with your domain which causes the connections to fail.

Can you just confirm what mode is your SME server ?

Code: [Select]
config show SystemMode
The SME Server is:
SystemMode=serveronly

anyway, I just resolve the problem by following this link :
https://social.technet.microsoft.com/Forums/windows/en-US/47faab6b-d717-4068-bee4-c694811e0066/credential-manager-problems-error-0x80090345?forum=w8itpronetworking

by :

run regedit

HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb

Change the value of “ProtectionPolicy” to “1″

if ProtectionPolicy dosen't exist, Add DWORD (32bit) Value and then change the value to 1

regards,
darmasanthi

Offline TerryF

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Its in the wiki https://wiki.contribs.org/Windows_10_Support#Outlook_2016_on_Win10

and is included in /home/e-smith/files/server-resources/regedit/win10samba.reg
--
qui scribit bis legit