Paul,
Did you donate directly using paypal address or using the forum ?
can you send me the information at president@koozali.org?
I will exchange with you more on the details, I see you have a bronze subscription from july 2016 which is pending paiment still july 2017. I think something went wrong somewhere, unfortunatly there is not a lot way to fix it... Only one : cancel all subscription make sure not any is still ongoing. Only when you are certain there is no more in archive create a new one.