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what priority must have my server to send and recieve

what priority must have my server to send and recieve
« on: September 26, 2015, 12:05:09 AM »
Hi guys i have sme 8.0 i face problem sometimes when i send or receive email's
it not send or receive until i changed mx entry priority it works
then made as first when problem happen
it also works
my domain is altawi.com.sa
what priority must done to working send and recieve

Offline Stefano

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Re: what priority must have my server to send and recieve
« Reply #1 on: September 26, 2015, 03:28:16 PM »
to receive emails you need to setup your MX priority at highest level, i.e. at lower value (priority 5 is better than 10)

sending emails has nothing to do with your MX setup, so your question doesn't make sense :-)
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Offline DanB35

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Re: what priority must have my server to send and recieve
« Reply #2 on: September 26, 2015, 10:30:35 PM »
...and if your server is the only MX record, it doesn't matter what the priority is for receiving either.  It could be 0, it could be 100, or any other valid value.  The priority value only matters if there's more than one MX handler.
......

Re: what priority must have my server to send and recieve
« Reply #3 on: September 26, 2015, 11:04:54 PM »
your domain's mx record has nothing to do with sending.

For receiving, you don't even need an MX record. If your domain has no MX records, and your domain has an A record, then all mail will be sent to the IP address listed in your A record, via port 25 or 465. If your domain has one MX record, then that IP address will be used in preference to the IP address in the A record. Only if you have more than one MX record does priority matter. Do not have more than one MX record for your domain.

Offline janet

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Re: what priority must have my server to send and recieve
« Reply #4 on: September 27, 2015, 02:47:59 AM »
Dear All

Ahmedsa was previously given advice to remove the second MX record  in this thread:
http://forums.contribs.org/index.php/topic,51682.0/nowap.html
(which apparently pointed at a misconfigured server).

It looks like it has NOT been fixed, but it also looks like there is a wrong configuration generally
ie using mserver.altawi.com & altawi.com.sa pointing at different IPs (????)
See
http://mxtoolbox.com/SuperTool.aspx?ismobile=0#
which shows
mx:altawi.com.sa
0 mserver.altawi.com.sa 78.93.244.61
1 altawi.com.sa 212.93.222.10

I think that the changes needed here are to rename the SME server main domain to
altawi.com.sa (instead of mserver.altawi.com.sa)
& to change external MX records to have either no entries (which is acceptable to SME server requirements), or only one entry which shows
mx:altawi.com.sa
0 altawi.com.sa 78.93.244.61
(I used 78.93.244.61 as that is what ahmedsa said the server IP is in the other thread).


Do others agree ?

It seems at the moment that 78.93.244.61 is not resolving (times out with 110 error), so there is also something wrong with DNS, or the physical connection, I am not sure which or what ???
Also http://212.93.222.10 gives an error at http://212.93.222.10/cgi-sys/defaultwebpage.cgi

altawi.com.sa does resolve to a website
mserver.altawi.com.sa does NOT resolve & times out, so I think that server is down or connecting intermittently, so that could explain intermiitent mail problems



Using network-tools.com to look up altawi.com.sa I get

212.93.222.10 is from Saudi Arabia (SA) in region Middle East
Input: altawi.com.sa
canonical name: altawi.com.sa
Registered Domain: altawi.com.sa

TraceRoute from Network-Tools.com to 212.93.222.10 [altawi.com.sa]
Hop   (ms)   (ms)   (ms)           IP Address   Host name
1      1      0      0         206.123.64.217     - 
2      Timed out      Timed out      Timed out              - 
3      Timed out      Timed out      124         4.69.201.182    ae-1-11.bear1.paris10.level3.net 
4      123      124      125         4.69.201.182    ae-1-11.bear1.paris10.level3.net 
5      172      172      172         213.242.120.154    saudi-telec.bear1.paris10.level3.net 
6      189      189      189         84.235.94.129    84-235-94-129.saudi.net.sa 
7      184      184      184         84.235.108.21    84-235-108-21.saudi.net.sa 
8      184      184      185         212.93.211.2     - 
9      184      184      184         212.93.222.130     - 
10      Timed out      Timed out      Timed out              - 
11      Timed out      Timed out      Timed out              - 
12      Timed out      Timed out      Timed out              - 
13      Timed out      Timed out      Timed out              - 
14      Timed out      Timed out      Timed out              - 
15      Timed out      Timed out      Timed out              - 
16      Timed out      Timed out      Timed out              - 
17      Timed out      Timed out      Timed out              - 
18      Timed out      Timed out      Timed out              - 
19      Timed out      Timed out      Timed out              - 
20      Timed out      Timed out      Timed out              - 
21      Timed out      Timed out      Timed out              - 
22      Timed out      Timed out      Timed out              - 
23      Timed out      Timed out      Timed out              - 

Trace aborted.

Retrieving DNS records for altawi.com.sa...
DNS servers
ns2.awalnet.net.sa
webx1.awalnet.com

Answer records
altawi.com.sa      MX   
preference:   1
exchange:   altawi.com.sa
   14400s
altawi.com.sa      MX   
preference:   0
exchange:   mserver.altawi.com.sa
   14400s
altawi.com.sa      SOA   
server:   webx1.awalnet.com
email:   aoulah@stcas.com.sa
serial:   2015073002
refresh:   86400
retry:   7200
expire:   3600000
minimum ttl:   86400
   86400s
altawi.com.sa      NS    ns2.awalnet.net.sa   86400s
altawi.com.sa      NS    webx1.awalnet.com   86400s
altawi.com.sa      A   212.93.222.10   14400s

Authority records

Additional records
altawi.com.sa      A   212.93.222.10   14400s
mserver.altawi.com.sa      A   78.93.244.61   14400s
Whois query for altawi.com.sa...
Results returned from whois.nic.net.sa:

% SaudiNIC Whois server.
% Rights restricted by copyright.
% http://nic.sa/en/view/whois-cmd-copyright

Domain Name: altawi.com.sa

 Registrant:
 Al-Tawi for Ready Mix Concrete & Cement Products شركة آل طاوي للاجزاء الخرسانية والمنتجات الاسمنتية
 Address: لا يوجد
 لا يوجد Jeddah جدة
 Saudi Arabia المملكة العربية السعودية



..... and to look up mserver.altawi.com.sa

78.93.244.61 is from Saudi Arabia (SA) in region Middle East
Input: mserver.altawi.com.sa
canonical name: mserver.altawi.com.sa
Registered Domain: altawi.com.sa

TraceRoute from Network-Tools.com to 78.93.244.61 [mserver.altawi.com.sa]
Hop   (ms)   (ms)   (ms)           IP Address   Host name
1      1      0      0         206.123.64.221     - 
2      Timed out      Timed out      Timed out              - 
3      124      124      123         4.69.201.182    ae-1-11.bear1.paris10.level3.net 
4      123      124      124         4.69.201.182    ae-1-11.bear1.paris10.level3.net 
5      172      172      172         213.242.120.154    saudi-telec.bear1.paris10.level3.net 
6      189      189      189         84.235.94.129    84-235-94-129.saudi.net.sa 
7      184      184      184         84.235.108.21    84-235-108-21.saudi.net.sa 
8      184      184      184         212.93.211.2     - 
9      190      190      189         212.93.209.6     - 
10      247      247      248         78.93.244.61    mserver.altawi.com.sa 

Trace complete


Retrieving DNS records for mserver.altawi.com.sa...
DNS servers
webx1.awalnet.com
ns2.awalnet.net.sa

Answer records
mserver.altawi.com.sa      A   78.93.244.61   14400s

Authority records
altawi.com.sa      NS    ns2.awalnet.net.sa   86400s
altawi.com.sa      NS    webx1.awalnet.com   86400s

Additional records
ns2.awalnet.net.sa      A   212.93.192.5   600s
webx1.awalnet.com      A   212.93.222.10   600s
Whois query for altawi.com.sa...
Results returned from whois.nic.net.sa:

% SaudiNIC Whois server.
% Rights restricted by copyright.
% http://nic.sa/en/view/whois-cmd-copyright

Domain Name: altawi.com.sa

 Registrant:
 Al-Tawi for Ready Mix Concrete & Cement Products شركة آل طاوي للاجزاء الخرسانية والمنتجات الاسمنتية
 Address: لا يوجد
 لا يوجد Jeddah جدة
 Saudi Arabia المملكة العربية السعودية


.... and more
SMTP tests
 
smtp:78.93.244.61   
 
Unable to connect after 15 seconds.
   Test    Result    
   SMTP Connect    Failed To Connect     More Info
Session Transcript:
Connecting to 78.93.244.61
9/26/2015 9:03:54 PM Connection attempt #1 - Unable to connect after 15 seconds. [15.05 sec]
9/26/2015 9:04:14 PM Connection attempt #2 - Unable to connect after 15 seconds. [15.00 sec]

PWS3v2 35070ms



smtp:212.93.222.10
 
220-webx1.awalnet.com ESMTP Exim 4.85 #2 Sun, 27 Sep 2015 05:06:55 +0300
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
   Test    Result
   SMTP Reverse DNS Mismatch    OK - 212.93.222.10 resolves to nsw1.awalnet.com
   SMTP Valid Hostname    OK - Reverse DNS is a valid Hostname
   SMTP Banner Check    OK - Reverse DNS matches SMTP Banner
   SMTP TLS    OK - Supports TLS.
   SMTP Connection Time    1.250 seconds - Good on Connection time
   SMTP Open Relay    OK - Not an open relay.
   SMTP Transaction Time    3.985 seconds - Good on Transaction Time
Session Transcript:
Connecting to 212.93.222.10

220-webx1.awalnet.com ESMTP Exim 4.85 #2 Sun, 27 Sep 2015 05:06:55 +0300
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail. [1000 ms]
EHLO PWS3.mxtoolbox.com
250-webx1.awalnet.com Hello pws3.mxtoolbox.com [64.20.227.134]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
250 HELP [797 ms]
MAIL FROM:<supertool@mxtoolbox.com>
250 OK [797 ms]
RCPT TO:<test@example.com>
550-Please turn on SMTP Authentication in your mail client. pws3.mxtoolbox.com
550-[64.20.227.134]:58284 is not permitted to relay through this server without
550 authentication. [938 ms]

PWS3v2 9032ms



..... also,
neither domain name/IP is blacklisted so OK there.
« Last Edit: September 27, 2015, 04:10:05 AM by janet »
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Offline janet

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Re: what priority must have my server to send and recieve
« Reply #5 on: September 29, 2015, 08:55:32 PM »
ahmedsa

Is your mail sending & receiving problem resolved, now that your server is back online ?
Please search before asking, an answer may already exist.
The Search & other links to useful information are at top of Forum.

Re: what priority must have my server to send and recieve
« Reply #6 on: September 30, 2015, 06:19:36 AM »
thank you for reply
it is now working but without change any thing in mx record as old settings
and this is my question and i cannot found answer to that question
if my settings is wrong why this work now
your opinion is logic and true but depend on my case i don't know

Offline janet

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Re: what priority must have my server to send and recieve
« Reply #7 on: September 30, 2015, 06:38:24 AM »
thank you for reply
it is now working but without change any thing in mx record as old settings
and this is my question and i cannot found answer to that question
if my settings is wrong why this work now
your opinion is logic and true but depend on my case i don't know

Well your server was non responsive, no website, no smtp, no response to its WAN IP.
So what did you or someone do to get the server to be responsive eg reboot, change cables, change something ????
I note the MX record priority for altawi.com.sa points firstly to mserver.altawi.com.sa & if that is down, then mail goes to altawi.com.sa, a different server.
I a guessing you host the website on one server (altawi.com.sa) & the mail is processed by another server (mserver.altawi.com.sa).
So that means that if mserver.altawi.com.sa SME server is down or non responsive, then all
Incoming mail will be sent to the web hosting server at altawi.com.sa, & maybe the mail is just disappearing into a bit bucket or null or sitting uncollected in email accounts on that web hosting server.

You need to advise us what the physical arrangement is, we can only guess.

So if your SME server at mserver.altawi.com.sa was down (which it was) then that would explain the lost or disappearing mail.
You need to tell us more if your question is to be answered sensibly
Please search before asking, an answer may already exist.
The Search & other links to useful information are at top of Forum.

Re: what priority must have my server to send and recieve
« Reply #8 on: October 01, 2015, 07:11:49 PM »
Thank you for reply
what you mean server is down
i not change my settings from more period may be one year
how it down i check it when send or receiving is down i found my server turn on
and i can connected it locally
my server name is mserver
and domain is altawi.com.sa
and i have website(web hosting) with WWW. altawi.com.sa
and i not change any thing like cables
email send and receive stopped two days or 3 days every month then come back again
sometimes i changed mx record priority it work
and come back send and receive
and my server work in  in server only mode
and i have Cisco router connected with server responsible for generated static IP 78.93.244.61
i don't know why
but this what happen

Re: what priority must have my server to send and recieve
« Reply #9 on: October 01, 2015, 07:25:47 PM »
Despite all the advice we have given you, you still have two mx records. Your mail will sometimes go to altawi.com.sa (212.93.222.10) and sometimes to mserver.altawi.com.sa (78.93.244.61). Unless you are 100% certain that your webhost provider (212.93.222.10) will correctly forward email to your server at 78.93.244.61, you must delete the mx record named altawi.com.sa.

You appear to be very stubborn. I cannot be bothered to try to help you any more.

Re: what priority must have my server to send and recieve
« Reply #10 on: October 01, 2015, 08:24:03 PM »
OK
you are true
i will make then i will get back the result
but i have two notes
1- why when i ping to 212.93.222.10 not give any response
or when ping to altawi.com.sa not give me also any response
2- if i need to see email that go to altawi.com.sa
what i do or how
please help me

Re: what priority must have my server to send and recieve
« Reply #11 on: October 01, 2015, 10:29:42 PM »
Only these questions need to answer
i write altawi.com.sa
it open
but cannot ping

Offline janet

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Re: what priority must have my server to send and recieve
« Reply #12 on: October 02, 2015, 02:16:40 AM »
ahmedsa

Quote
Only these questions need to answer
i write altawi.com.sa
it open
but cannot ping

Something is wrong, probably with external DN records &/or nameservers, you need to talk to whoever is in charge of your external DNS records & you need to talk to whoever is in charge of your nameservers for altawi.com.sa.

That is a similar issue to what I experienced in earlier testing
When I use Firefox web browser pointed at http://altawi.com.sa
- altawi.com.sa does resolve to a website
When I use Firefox web browser pointed at http://212.93.222.10
- Also http://212.93.222.10 gives an error at http://212.93.222.10/cgi-sys/defaultwebpage.cgi
I cannot explain what is causing that to happen, ask your external DNS tech support people.

Can you clarify, is altawi.com.sa domain hosted on another external web server, which is hosting the web site only ?
This domain name has a different IP asssociated with it ie 212.93.222.10, but last time I checked that was not resolving in a web browser.
(by this I mean a server other than server at IP 78.93.244.61 with domain mserver.altawi.com.sa).


Regarding your earlier comments
Quote
....what you mean server is down
i not change my settings from more period may be one year
how it down i check it when send or receiving is down i found my server turn on
and i can connected it locally
my server name is mserver
and domain is altawi.com.sa...

Well CAREFULLY read the result of my testing earlier in this thread in this post:
http://forums.contribs.org/index.php/topic,51954.msg265330.html#msg265330

When I use Firefox web browser pointed at http://78.93.244.61
- It seems at the moment that 78.93.244.61 is not resolving (times out with 110 error)...
When I use Firefox web browser pointed at http://mserver.altawi.com.sa
- mserver.altawi.com.sa does NOT resolve & times out....
so I think that server is down or connecting intermittently, so that could explain intermittent mail problems

Another indication that your SME server at mserver.altawi.com.sa was down, is that an smtp test failed
ie
Using online tools at http://mxtoolbox.com
SMTP tests
smtp:78.93.244.61   
Unable to connect after 15 seconds.
   Test    Result   
   SMTP Connect    Failed To Connect     More Info
Session Transcript:
Connecting to 78.93.244.61
9/26/2015 9:03:54 PM Connection attempt #1 - Unable to connect after 15 seconds. [15.05 sec]
9/26/2015 9:04:14 PM Connection attempt #2 - Unable to connect after 15 seconds. [15.00 sec]

PWS3v2 35070ms


You say
Quote
email send and receive stopped two days or 3 days every month then come back again

Well you have some sort of problem, if you say the server was still powered up, then something is stopping access, eg was your Cisco firewall functioning, is it on a UPS ? was your router between the firewall & SME server functional, is it on a UPS ? Are you sure the Internet connection was stable & connected, have you checked logs during those 3 day periods ? Maybe you have faulty equipment that fails intermittently.
You really need a clever technician to help your resolve this.


The domain name of your mailserver appears to be
mserver.altawi.com.sa
Today if I put http://mserver.altawi.com.sa into Firefox I get a page which gives the standard SME server default message
This web site is under construction

Today I also restested your smtp server, which now works OK

smtp:78.93.244.61

220 mserver.altawi.com.sa ESMTP
   Test    Result    
   SMTP Transaction Time    5.346 seconds - Warning on Transaction Time     More Info
   SMTP Reverse DNS Mismatch    OK - 78.93.244.61 resolves to mserver.altawi.com.sa    
   SMTP Valid Hostname    OK - Reverse DNS is a valid Hostname    
   SMTP Banner Check    OK - Reverse DNS matches SMTP Banner    
   SMTP TLS    OK - Supports TLS.    
   SMTP Connection Time    2.376 seconds - Good on Connection time    
   SMTP Open Relay    OK - Not an open relay.    
Session Transcript:
Connecting to 78.93.244.61

220 mserver.altawi.com.sa ESMTP [2064 ms]
EHLO PWS3.mxtoolbox.com
250-altawi.com.sa Hi pws3.mxtoolbox.com [64.20.227.134]
250-PIPELINING
250-8BITMIME
250-SIZE 15000000
250 STARTTLS [891 ms]
MAIL FROM:<supertool@mxtoolbox.com>
250 <supertool@mxtoolbox.com>, sender OK - how exciting to get mail from you! [891 ms]
RCPT TO:<test@example.com>
550 relaying denied test@example.com [906 ms]

PWS3v2 7487ms


Clearly your server at mserver.altawi.com.sa was not responding a few days ago when tested, & now it is.
There has to be a reason for this somewhere, & that is likely to be the source of your ongoing email delivery & sending issues (ie it was offline).

Firstly I would remove the second MX record for altawi.com.sa, mail will/should be queued on sending servers if mserver.altawi.com.sa is down.
Having the backup MX record is probably also the source of some of your mail delivery problems (ie mail was sent to a null destination on the server at altawi.com.sa or simply not processed at all when your server at mserver.altawi.com.sa was down or non responsive) ...... (but I assume which I am prone to do).

You need to find & prove what the problems are, we can only suggest & advise.
You need to get higher level technical support to help resolve your problems, I am sure I previously advised you of that need in other posts here.
We here have tried & advised many things, & you do not seem to respond to that advice, so time for you to find the answers your way.
Bye bye from me also.

The popular saying to cover this is "You can lead a horse to water, but you cannot make it drink."
« Last Edit: October 02, 2015, 03:13:17 AM by janet »
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Offline janet

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Re: what priority must have my server to send and recieve
« Reply #13 on: October 15, 2015, 06:51:14 PM »
ahmedsa

Have you removed (deleted) the second MX record entry ?

The other mail server at altawi.com.sa appears to require authenticated smtp connection & that may mean it is not accepting mail sent to  mserver when mserver is down. That could explain your lost mail.
Mail will be queued in the originating server if mserver is down temporarily so you do not need a second MX record, as it is now the second MX record does not appear to be processing your mail, so best get rid of it.

Try running a smtp test on altawi.com.sa using mxtoolbox site & you will see the output.

As to why your mserver goes down or is inaccessible from the Internet periodically for a few days at a time I cannot say, you have to troubleshoot that.

Re-read my earlier posts if you do not understand the above & run some tests for yourself, you have all the website links needed.
Please search before asking, an answer may already exist.
The Search & other links to useful information are at top of Forum.

Re: what priority must have my server to send and recieve
« Reply #14 on: October 15, 2015, 11:28:28 PM »
Have you removed (deleted) the second MX record entry ?

No. Perhaps ahmedsa is deliberately wasting our time.