Topic: roundcube errors

[ElFroggio]

Hi,

I have roundcube. It use to work and suddenly today, I'm getting error messages.

Earlier this morning I got:

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Couldn't connect to IMAP server
then later I got:

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Connection to storage server failed
I have no problem connecting with horde/webmail.

Any suggestion on trying to track down what's causing the problem?

Thanks

Syv

[Stefano]

ElFroggio: you are here since enough time you'd know that the first place to check for errors is /var/log directory

I'd take a look at httpd's logs

[stephdl]

roundcube has its log

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less /opt/roundcube/logs/errors

[Stefano]

interesting... just a question.. why roundcube's log isn't in /var/log?

[ElFroggio]

ElFroggio: you are here since enough time you'd know that the first place to check for errors is /var/log directory

I'd take a look at httpd's logs

• I'm an old dinosaur and the brain is not what it used to be
• I did take a look and didn't see anything special

 I still get: /opt/roundcube/logs/errors

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[20-Nov-2014 13:40:43 -0800]: IMAP Error: Login failed for syv from 192.168.1.121. Could not connect to 911networks.com:143: Connection refused in /opt/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /roundcube/?_task=login?_task=login&_action=login)
and I see no error in the dovecot/current

Thanks

Syv

[Stefano]

is 911networks.com your domain?
did you change anything?

[ElFroggio]

is 911networks.com your domain?
did you change anything?

• Yes I own it
• Not that I know of

911networks is the primary domain, registered as 911networks.com but this message is a local message.

• I'm on the inside of the network.
• 143 works properly when using webmail/horde

I don't know.

Thanks

Syv

[stephdl]

please give back

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rpm -qa smeserver-roundcube roundcube
I assume that you have already  reconfigured your server ?

[ElFroggio]

please give back

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rpm -qa smeserver-roundcube roundcube

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smeserver-roundcube-1.1-3.el6.sme.noarch
roundcube-1.0.2-1.el6.sme.noarch


I assume that you have already  reconfigured your server ?

Yes:

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signal-event post-upgrade; signal-event reboot
Thanks for taking the time

Syv

[stephdl]

-you could try to set the correct ownerships and try to login after

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rpm --setperms smeserver-roundcube roundcube
rpm --setugids  smeserver-roundcube roundcube
Some questions

-If you create a new user does he can perform a login to roundcube
-when the user is refused do you have more logs :

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/var/log/messages
/var/log/dovecot/current

[ElFroggio]

-you could try to set the correct ownerships and try to login after

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rpm --setperms smeserver-roundcube roundcube
rpm --setugids  smeserver-roundcube roundcube

Done

Some questions

-If you create a new user does he can perform a login to roundcube

Just did create a new user, same thing

-when the user is refused do you have more logs :

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/var/log/messages
/var/log/dovecot/current

Failure:

messages:

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Nov 20 14:47:14 ethelbert HORDE[3592]: [imp] Login success for syv [206.116.45.96] to {localhost:143 [imap/notls]} [pid 3592 on line 307 of "/home/httpd/html/horde/imp/lib/Session.php"]
Nov 20 14:48:00 ethelbert HORDE[3593]: [imp] Logout for syv [206.116.45.96] to {localhost:143 [imap/notls]} [pid 3593 on line 67 of "/home/httpd/html/horde/imp/login.php"]

The things is that I didn't log out.

dovecot/current:

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@40000000546ebc3a020a29d4 imap-login: Info: Login: user=<syv>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=22727, secured
@40000000546ebc3a0d72506c imap(syv): Info: Disconnected: Logged out bytes=665/10016

Going successfully into horde/webmail (and reading an email) gives me:

messages:

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Nov 20 20:14:36 ethelbert HORDE[21873]: [imp] Login success for syv [192.168.1.121] to {localhost:143 [imap/notls]} [pid 21873 on line 307 of "/home/httpd/html/horde/imp/lib/Session.php"]
Nov 20 20:14:43 ethelbert HORDE[21873]: [imp] Logout for syv [192.168.1.121] to {localhost:143 [imap/notls]} [pid 21873 on line 67 of "/home/httpd/html/horde/imp/login.php"]
dovecot/current:

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@40000000546e6f7d163c9aa4 imap-login: Info: Login: user=<syv>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=3636, secured
@40000000546e6f7d1e818454 imap(syv): Info: Disconnected: Logged out bytes=83/467
@40000000546e6f7d2493bf24 imap-login: Info: Login: user=<syv>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=3641, secured
@40000000546e6f7e24ce4b6c imap(syv): Info: Disconnected: Logged out bytes=7067/215821

Thanks

[stephdl]

interesting... just a question.. why roundcube's log isn't in /var/log?

It was designed like that by snobble...I agree that is not a standard path and I should to change that, at least document it. But now the rpm of roundcube is provided by epel so the next version will comes from their repo.

I hope that they are more conventional than me....I'm still learning everyday about my hobby.

[stephdl]

Well, looking a bit, that's fun it doesn't work ????
I don't provide directives for the imap authentication, there are fully provided by roundcube.
What about

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ll /opt/roundcube/
I want to see file permissions

what about if you reinstall roundcube

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yum reinstall smeserver-roundcube roundcube --enablerepo=stephdl
signal-event post-upgrade ;signal-event reboot

[davidS]

hi
i had the same error message, but after i looked at the error i notest that when we try to login from local network the roundcube is trying to login trough the domain.
from local network it's impossible to see the domain so maybe this is the problem.

IMAP Error: Login failed for syv from 192.168.1.2. Could not connect to mydomain.com:143

but when i try to login from the mydomain.com/roundcube the login is successful with all the users.