We have a greeting message saying "If you would like to speak to our reception, please hold, or press 1 if you know the extension number."
Every time we stay on hold, the call keeps disconnecting, and AGI debug says:
520-Invalid command syntax. Proper usage follows:
Changes the extension for continuation upon exiting the application.
<SIP/peer3350-00000082>AGI Tx >> 520 End of proper usage.
SET CONTEXT extensions
200 result=0
AGI Script completed, returning 0
Sent into invalid extension '61740123456' in context 'extensions' on SIP/peer3350-00000082
Executing [i@extensions:1] PlayTones("SIP/peer3350-00000082","congestion") in new stack
Our IVR (e.g. Welcome) Timeout is pointing to Operator.
Our Operator Real Extension under Global settings is 4000.
But when I changed the Timeout of the IVR to point to 4000, the call directed straight to the operator's extension OK.
Which line of code do we have to check so asterisk can read the real extension of the Operator?
Thanks
Regards,
Shiena