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Smeserver 8 webmail login inhibited

Offline soslug

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Smeserver 8 webmail login inhibited
« on: July 15, 2013, 03:08:36 PM »
I have for many days looked in Horde and SME server for someone that had a similar problem to that which I have experienced it is not unique to smeserver8 as the same problem existed in smeserver7, there wher two reasons to upgrade one was most obviously to fix the problem I had and two I could no longer update and upgrade any services.

Contry to what you may believe alll my mail accounts work even webmail that is all except one. A couple of weeks ago I noticed on smeserver 7 that I could not gain access to my own webmail account all other webmail mailboxes where unaffected only mine. I put this down to the fact that the mailbox might be full but could not login to the webmail to delete any. Therefore I thought I would use my thunderbird email client to remove emails by not leaving them on the server, my account was accessed and downloaded and as far as I know the mail folder is empty except the category folders I created within my webmail session to manage my emails. I never expected the folders and there contents to be transferred to Thunderbird so was not surprised when only the emails in the inbox filled my Thunderbird client inbox.

I tried again I can bring up the webmail login page but when I alone login with the correct username and password no report of failure is listed it just sits there and will not login but appears to attempt to.

After this I upgraded and got the same problem, so the upgrade didn't fix it. I then perhaps made matters worse by deleting the category folders on the server itself from here /home/e-smith/files/users/derek/Maildir however the situation has not resolved itself and still I cannot access this one mailbox using webmail.

I can find no where else to post this issue I doubt this is a bug and you should consider me a noob although I have been using Smeserver for many years I still struggle.

Apologise if post is inappropriate it seems the right place but will delete if not appropriate if I can.

I have looked through the useful commands and tried some of them but nothing has worked including rebooting

Any help appreciated

Offline Stefano

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Re: Smeserver 8 webmail login inhibited
« Reply #1 on: July 15, 2013, 05:09:08 PM »
is imap service running?

horde/imp/webmail uses it to login

Code: [Select]
service imap status

Offline soslug

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Re: Smeserver 8 webmail login inhibited
« Reply #2 on: July 15, 2013, 05:13:09 PM »
service imap status
run: /service/imap: (pid 2696) 190575s, normally down; run: log: (pid 1648) 190650s

Offline Stefano

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Re: Smeserver 8 webmail login inhibited
« Reply #3 on: July 15, 2013, 08:20:27 PM »
ok.. next question: what about quota?

finally, please raise a bug, thank you

Offline soslug

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Re: Smeserver 8 webmail login inhibited
« Reply #4 on: July 16, 2013, 12:37:05 AM »
Yeah no quotas have been set on this system either as smeserver7 or smeserver8

Offline mrjhb3

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    • John Bennett Services
Re: Smeserver 8 webmail login inhibited
« Reply #5 on: July 16, 2013, 03:49:59 AM »
Yeah no quotas have been set on this system either as smeserver7 or smeserver8

What is shown in your logs?  Do,
Code: [Select]
tail -f /var/log/messages from a console session when trying to login.
John
......

Offline CharlieBrady

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Re: Smeserver 8 webmail login inhibited
« Reply #6 on: July 16, 2013, 04:02:13 AM »
I have for many days looked in Horde and SME server for someone that had a similar problem ...
I have looked through the useful commands and tried some of them but nothing has worked including rebooting

soslug, it should "just work". If it doesn't, report details of your problem via the bug tracker.

As you should have read as you posted your message here:

Don't report problems here
- Please report bugs and potential bugs in the bug tracker

Offline soslug

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Re: Smeserver 8 webmail login inhibited
« Reply #7 on: July 16, 2013, 10:10:13 AM »
Thanks for your comments but I am not convinced it is a bug. If this was a bug would it not effect all accounts not just one.

I have run a tail -f /var/log/messages as request I have logged in twice with webmail once successfully with an account that does work and again with an account that doesn't this is the account with all my data in it. It reports no errors just spins as I call it as it attempts to login.

However as I have previously said I can login download access and otherwise use this same account from Thunderbird I just can not access any of the folders with my data in it.

[root@mail ~]# tail -f /var/log/messages
Jul 15 22:00:03 mail esmith::event[30156]: S50rewind-tape=action|Event|pre-backup|Action|S50rewind-tape|Start|1373922002 933880|End|1373922003 8716|Elapsed|0.074836
Jul 15 22:00:03 mail /sbin/e-smith/do_backupwk[30155]: /home/e-smith/db/backups: OLD 1373922001=backup_record|BackupType|workstation|StartEpochTime|1373922001
Jul 15 22:00:03 mail /sbin/e-smith/do_backupwk[30155]: /home/e-smith/db/backups: NEW 1373922001=backup_record|BackupType|workstation|EndEpochTime|1373922003|StartEpochTime|1373922001
Jul 15 22:00:03 mail /sbin/e-smith/do_backupwk[30155]: /home/e-smith/db/backups: OLD 1373922001=backup_record|BackupType|workstation|EndEpochTime|1373922003|StartEpochTime|1373922001
Jul 15 22:00:03 mail /sbin/e-smith/do_backupwk[30155]: /home/e-smith/db/backups: NEW 1373922001=backup_record|BackupType|workstation|EndEpochTime|1373922003|Result|backup:7424|StartEpochTime|1373922001
Jul 16 04:30:01 mail squid[3265]: storeDirWriteCleanLogs: Starting...
Jul 16 04:30:01 mail squid[3265]:   Finished.  Wrote 0 entries.
Jul 16 04:30:01 mail squid[3265]:   Took 0.0 seconds (   0.0 entries/sec).
Jul 16 04:30:01 mail squid[3265]: logfileRotate: /var/log/squid/store.log
Jul 16 04:30:01 mail squid[3265]: logfileRotate: /var/log/squid/access.log
Jul 16 08:59:39 mail HORDE[16477]: [imp] Login success for linux [80.43.205.61] to {localhost:143 [imap/notls]} [pid 16477 on line 307 of "/home/httpd/html/horde/imp/lib/Session.php"]
Jul 16 08:59:47 mail HORDE[15863]: [imp] Logout for linux [80.43.205.61] to {localhost:143 [imap/notls]} [pid 15863 on line 67 of "/home/httpd/html/horde/imp/login.php"]
Jul 16 09:00:02 mail HORDE[15863]: [imp] Login success for derek [80.43.205.61] to {localhost:143 [imap/notls]} [pid 15863 on line 307 of "/home/httpd/html/horde/imp/lib/Session.php"]
 

Offline janet

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Re: Smeserver 8 webmail login inhibited
« Reply #8 on: July 16, 2013, 10:22:44 AM »
soslug

Quote
....I am not convinced it is a bug....

You overlook the fact that the expert diagnosticians & troubleshooters hang out at bugzilla & prefer to work in that environment.
Your problem is unusual.
Let the real experts determine if it is a bug or not.
You can easily come back to the forums for further support if found not to be a bug.
Please search before asking, an answer may already exist.
The Search & other links to useful information are at top of Forum.

Offline soslug

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Re: Smeserver 8 webmail login inhibited
« Reply #9 on: July 16, 2013, 10:34:00 AM »
Good point apologise I will log a bug report it is indeed unusual.

Offline janet

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Re: Smeserver 8 webmail login inhibited
« Reply #10 on: July 16, 2013, 11:08:21 AM »
soslug

Please post the bug report link here, thanks
Please search before asking, an answer may already exist.
The Search & other links to useful information are at top of Forum.

Offline soslug

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