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Troubleshooting e-mail login

Offline dave simmons

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Troubleshooting e-mail login
« on: March 24, 2013, 01:13:53 PM »
Situation - setting up a new laptop, connection to server returns "wrong username or password".

I'm using the same username as the old laptop and have retyped the password several times (to rule out typing errors).

Can anyone tell me which server log file I need to look at to troubleshoot this?


Offline mmccarn

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Re: Troubleshooting e-mail login
« Reply #1 on: March 24, 2013, 01:31:25 PM »
Try telling your laptop to use SSL on port 993 instead of TLS on port 143 (for imap) and SSL on port 465 instead of TLS on port 25 (for smtp).

For imaps auth problems, start with /var/log/imaps/current
For smtps auth problems, start with /var/log/qpsmtpd/current &/or /var/log/sqpsmtpd/current

Does webmail work on your system?  Do the same username and password work in webmail?

Do you need to install a certificate on the laptop?