Topic: Hunt Group Help

[del]

Hi All,

I am having trouble getting hunt groups to work I have set up a call group (600) with 2 extensions in it (402 & 403), the outcome is set to Operator and the type is hunt, I have pointed a trunkline to that group and when I call in it only rings 402 and eventually goes to 402's voicemail  If I change the type to ring it works OK My understanding is that type hunt will ring the extensions in order ie. 402 then 403 (on no answer by 402) and type ring will ring them both at the same time, which it does. I am not sure what page or alias do, I haven't tried those settings yet I have another call group (601) with one extension and my mobile in it which again works OK set to ring but not if I set it as hunt Does anyone have any ideas as to what I am doing wrong? Thanks in advance.

Regards,
Del

[SARK devs]

you aren't doing anything wrong.  There is a bug in hunt which we are working on at the moment. 

In the meantime you can use ring group or, if you can't wait while we fix it, you can stitch several ring groups together (using the outcome) to simulate a hunt.


Kind Regards

S

[del]

Hi Selintra,

Thanks for the reply, I've used the outcome to simulate the hunt Thought I'd gone crazy for a bit

Cheers,
Del