Topic: Advice on SAIL voicemail

[madadam]

I might possibly be being a little thick but is there a way to define a voicemail box for a group?

For example if a Sales ring group rings extensions 101, 102, 103, & 105 is it possible to send an unanswered call to a group voicemail box not individual boxes 101, 102, 103 or 105? Individuals have their own personalised messages such as "Hi this is Bob. I'm sorry I wasn't able to take your call", but for Sales group you want a more generic message like "We apologise but our sales team is unable to take your call at present. Please leave a message ... etc".

Any suggestions would be appreciated.

Cheers,

Adam

[guest22]

If the group is a callgroup, maybe you want to have the inbound trunk end in a virtual extension with a sales message.

[madadam]

If the group is a callgroup, maybe you want to have the inbound trunk end in a virtual extension with a sales message.

Thanks for your reply. I found when creating a new extension that I could define the DEVICE field as "MAILBOX". This is perhaps what you meant by virtual extension, though the documentation uses this term to indicate call groups and aliases which makes sense but doesn't help here.

Adam

[SARK devs]

MAILBOX is used for this purpose.   It is, essentially, just an extension without a phone.

Asterisk also allows you to monitor an extension which is not your own for voicemail (i.e. the mailbox lamp on your phone will illuminate when there is mail in the montored mailbox(es). 

In this way one or more extensions (perhaps in a group) can monitor a group mailbox for messages.  You set this in the mailbox parameter in sip.conf.

Code: [Select]

mailbox=1234,2233

The above is monitoring 2 mailboxes; 1234 (its own mailbox) and 2233 (perhaps a group mailbox).


Kind Regards

S