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Contrib for work orders?

Offline tviles

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Contrib for work orders?
« on: October 12, 2008, 05:41:19 AM »
Is there a contrib for work orders? Say a call comes in and a work order needs to be generated and then emailed to correct person to handle the problem.
 

Offline cactus

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Re: Contrib for work orders?
« Reply #1 on: October 12, 2008, 09:52:08 AM »
Is there a contrib for work orders? Say a call comes in and a work order needs to be generated and then emailed to correct person to handle the problem.
 
I am not aware og any, but perhaps trac might be worth a try, it is a issue tracking package (mainly) geared to software development. Perhaps an instance of bugzilla could do as well. Instructions for trac are in the wiki: http://wiki.contribs.org/Trac
Be careful whose advice you buy, but be patient with those who supply it. Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than its worth ~ Baz Luhrmann - Everybody's Free (To Wear Sunscreen)

Offline tviles

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Re: Contrib for work orders?
« Reply #2 on: October 12, 2008, 12:21:59 PM »
I think Trac might work well, thanks for the info.
Thanks, Tracy

Re: Contrib for work orders?
« Reply #3 on: October 13, 2008, 08:21:39 AM »
I think OTRS might be able to do this with some configuration....?? :?

Offline daniel

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Re: Contrib for work orders?
« Reply #4 on: October 16, 2008, 03:56:20 PM »
I found zentracks to work very well for my work orders/ pending problems.  [link removed] .  I had to install php5 as a cgi for the ibay to get the latest 2.6.3 to work, but I think it was worth it.  Zentracks has a lot of customization capabilities if you can spend some quiet time thinking it through and setting it up.  Once up, it works very well in my opinion.

Note: The incorrect link provided in this post for zentrack has been removed, it may lead to a malware site.
The correct link is: www.zentrack.com - refer reply #6 of this thread.
« Last Edit: October 29, 2008, 10:14:35 AM by chris burnat »

Re: Contrib for work orders?
« Reply #5 on: October 28, 2008, 08:12:23 PM »
I found zentracks to work very well for my work orders/ pending problems.   [link removed]   I had to install php5 as a cgi for the ibay to get the latest 2.6.3 to work, but I think it was worth it.  Zentracks has a lot of customization capabilities if you can spend some quiet time thinking it through and setting it up.  Once up, it works very well in my opinion.

[link removed] not exists, and [link removed] is a malware site
« Last Edit: October 29, 2008, 04:16:40 PM by pfloor »

Offline daniel

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Re: Contrib for work orders?
« Reply #6 on: October 28, 2008, 08:18:35 PM »
Sorry, the website is www.zentrack.com 

Offline tviles

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Re: Contrib for work orders?
« Reply #7 on: October 28, 2008, 11:25:19 PM »
Yes that is OK I figured it out. Might try it out after the first of the year when one server rolls out of a department to another. Thanks.