ok
I think I need a bit more help here ... I recorded a greeting but have no idea how to get the system to play my greeting and not the standard one.
I have my trunk lines setup ... Sipura 3000 and Astratel
I have Extentions all setup ... spa1 on 5000 and two X-Lite 5001 and 5002
I have 2 routes setup .... one to go through the sipura3000 and one to go through Astratel.
I have a heap of speed dial numbers
I have setup an Agent ... not being used atm
Also have one queue called general ... not being used atm
I have recorded a Greeting that I called ...Standard greeting
To get this greeting working do I setup IVR menus?
I have no idea what way to go atm.
Maybe a flow chart of what to setup for where and what ties in with what could be good for ppl like me
Regards,
Tib