Topic: Ticket System Zentrack on Sme.

[Adrian]

Dear all

I have been looking for a ticket system for a while, we have about 4 SME servers (SME 5.6(U5)) here and we have been blissfully happy with it and the forum of old and of new. (Wel done new forum Administrators)

I have been trying to get this Zentrack working on sme but the little sod just keeps giving me errors?

I am just wondering has anyone used this product or has used something simular that could be used on our sme server.

http://zendocs.zentrack.net/bin/view/Zentrack/IndexPage

This is the link have a play if you seems ok to me?

Can anyone help Thanks.

[ergozd]

I haven't tried it but I took a quick look at theit documentation. There are couple of things that might cause trouble.

Do the following at your own risk!!!
Zentrack requires
- GD >= 2.0 (SMEserver  gd-1.8.4-4.i386.rpm)
try upgrading your gd
(I use a few Custom RPMS from http://norlug.org/~chipster/rpm_index.pxml?cat=1 )and he has gd-2.0.22-1.norlug.i386.rpm

- PHP >= 4.3 (SMEserver php-4.1.2) you need Pear support so you will have to upgrade PHP. Try upgrading you PHP RPMS (latest v4.3.5)

http://www.ibiblio.org/pub/linux/distributions/e-smith/contrib/DanBrown/RPMS/i386/?M=D

If you've already upgraded both gd & php, well in that case you would have to be more specific about what happens when you tried to install...

Good luck...

[Adrian]

Thank you ergozd.

What i am running it on at the moment is a test server so i can break it as often as i like so no probs there.

I will give this ago just to see what happens, Of course your right i shoild give more information but i forgot to jot it down. Sorry about that.

Again thank you.

[Adrian]

Hi ergozd

Which php 4.3 do i use? there are afew there?

thanks

[ergozd]

You can use the latest v4.3.5

You can check which PHP RPMS you have installed by running
# rpm -qa|grep php-

[Does anyone have]

Does anyone have a helpdesk ticket system which will work on on SME.

I have sourced one but having all kinds of problems.

I am wondering if the more wise and experienced of the Linux community might be able to point me in the right direction.

Again thank you for all your help

[sho]

This is the best one I've seen http://helpdesk.oneorzero.com/

[jmartin]

Also check http://www.osticket.com/

OSTicket works on SME Server and users can submit tickets using email.  I don't care for helpdesk programs that require users to create login id's before being allowed to submit tickets.  The last thing I need is another user database to maintain.

A long time ago Rich Lafferty had a howto/contrib for RT (Request Tracker) on e-smith.  Later Abe Loveless updated it for SME v5.1.2.  Check http://www.tech-geeks.org/contrib/loveless/beta/rt/ and also http://www.ibiblio.org/pub/linux/distributions/e-smith/contrib/RichLafferty/rt/

If anybody decides to try RT please take notes and post.  Thanks

[dilligaf]

Also check http://www.osticket.com/
OSTicket works on SME Server and users can submit tickets using email.  I don't care for helpdesk programs that require users to create login id's before being allowed to submit tickets.  The last thing I need is another user database to maintain.

Have you a how to for setting this up on 6.x?
Would like to have alook at it but I do not want to mess up my server.
Thanks,
Dan

[g00s3m4n]

hello all..

has anyone managed to get the email gateway to work?
zentrack installed ok for me, but i am having issues with the email gateway:

here is my qmail log:

@40000000416b72711a193c7c status: local 1/10 remote 0/20
@40000000416b727210c816d4 delivery 243: deferral: #!/usr/bin/php/
@40000000416b727210c845b4 status: local 0/10 remote 0/20
@40000000416b728a13a3b3cc starting delivery 244: msg 134541 to local helpdesk@mydomain.net

anyone have any ideas?